Refund Policy
HomeIP provides manually configured proxy and IP access services. Since each order is processed based on the customer’s selected service, location, quantity, and duration, refunds are handled according to the conditions below.
Refund Eligibility
You may request a refund if:
- We are unable to provide the selected country, IP type, or proxy service within 24 hours.
- The delivered proxy credentials do not work and we are unable to replace or fix them.
- You were charged successfully but your order was not received in our system.
- A duplicate payment was made by mistake.
Non-Refundable Cases
Refunds may not be issued in the following cases:
- The service has already been delivered and is working properly.
- The customer selected the wrong country, service, duration, or quantity.
- The customer used the service for prohibited, abusive, or unlawful activity.
- The service was suspended due to violation of our Acceptable Use Policy.
- The customer’s target website or platform blocks, limits, or rejects proxy usage.
Replacement First Policy
If the delivered proxy does not work, we may first attempt to fix the issue or provide a replacement. A refund may be considered only if we cannot provide a working replacement.
Refund Request Timeframe
Refund requests must be submitted within 24 hours of receiving your proxy credentials. Requests made after this period may not be accepted.
How to Request a Refund
To request a refund, email us at support@ashvonix.com with your order reference, payment email, and a short explanation of the issue.
Processing Time
Approved refunds are usually processed back to the original payment method. Depending on the payment provider, it may take several business days for the refund to appear.